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Teller

Teller

Position Summary:
The teller position is the main point of contact to service customer transactions in the branch. This position requires constant contact with customers while responding to customer inquiries, processing customer requests, resolving customer issues or referring them to an appropriate party within the branch and making sales referrals.

Essential Duties and Responsibilities:

  • Accurately process customer banking transactions & affiliate transactions
  • Approve and perform check cashing following limits and D&Ps
  • Refer customers to other departments and meet referral goals
  • Assist with telephone reception
  • Balance ATM
  • Adhere to BSA, including CTRs and OFAC
  • Process night drop, mail-in deposits and lock box deposits
  • Balance cash drawer & stay within cash limits
  • Scan daily teller work
  • Prepare box for courier
  • *Other duties as assigned

Knowledge/ Skills/ Abilities Required:

  • Provide exceptional customer service
  • Has knowledge of and complies with all D&Ps and compliance
  • Ability to identify customer needs
  • Possess strong sales skills
  • Adhere to all security procedures
  • Ability to perform in highly disruptive conditions

Training/ Education/ Experience Qualifications: (Include licenses and certifications)

  • Basic cash handling skills
  • High school diploma or equivalent

Supervisory Responsibilies:

  • Opening/Closing Department
  • Scheduling of Staff
  • Daily/Monthly Audits
  • Sales Tracking

Physical Requirements:

  • Ability to lift up to 30 lbs. coin bags or necessary supplies and equipment
  • Ability to manipulate coins and currency
  • Ability to effectively communicate verbally
  • Ability to stand for extended periods of time
  • Ability to perform basic mathematical computations
  • Ability to write and record numbers correctly and legibly

 

Equal Employment Opportunity Policy:

 

“The management of the Corporation believes in equal employment opportunity.  We strive to select the best qualified person for every position based on merit, qualifications, previous experience and ability to perform the  work, without regard to race, color, national origin, ancestry, religion, sex,  sexual orientation, marital status, age, physical or mental disability, medical condition, pregnancy, childbirth, veteran status or protected activity (for example, having made a complaint of discrimination) or other characteristic protected by federal, state or local law.  Managers and supervisors must ensure that this policy is carried out in all aspects of our operations.”