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Teller Manager - Main

Position Summary:
Coordinate work flow for efficient operation with other branches and departments within the bank. Responsible for the daily operation of the teller line.

Essential Duties and Responsibilities:

  • Responsible for the efficient running of all operating procedures and practices with the department.
  • Assure auditing controls and security procedures are followed at all times.
  • Assists in developing and implementing new/revised policies and procedures.
  • Assist in ensuring compliance of all department, bank, and regulatory policies and procedures.
  • Coordinates work flow and efficient operations with other branches and departments within the bank.
  • Takes a proactive approach to solving operational issues
  • Responsible for the following:
    -Assist in researching and resolving all errors and/or problem differences
    -Provide approvals for all transactions above teller limits but within established limit
    -Complete Currency Transaction Reports as required
    -Ensure all non-routine tasks such as bonds, foreign currency, municipal coupons, license stickers, travelers cheques, counterfeits, etc. are completed timely
    -Complete reports for management as required
    -Delegate duties within the department.
  • Maintain continual check on physical property and equipment to ensure good working conditions.
  • Set an example for others by promoting a positive image of the bank in their professional manner and outstanding customer service.
  • Resolve customer concerns as necessary, promote and initiate good customer relations including cross-selling efforts, ensure quality customer service standards.
  • Deals directly with the public in handling complaints and non-routine service requests.
  • Assist with training new employees and answer all questions as necessary.
  • Some travel between banks may be necessary
  • Various other tasks as assigned

Knowledge/ Skills/ Abilities Required:
Proven ability to manage and coordinate the activities of a group of people; understands the importance of maintaining security of bank assets and complying with all department, bank and regulatory policies. Mastery of Teller Supervisor skills

Training/ Education/ Experience Qualifications: (Include licenses and certifications)
High School Diploma or equivalent, some college course work desired.
5 years of supervisory experience, preferably within a financial institution.

Physical Requirements
Able to lift 10 lbs
Able to stand for long periods of time

Village Bank & Trust is an Equal Opportunity Employer.

Click here to apply.

 

Personal Banker - Main

Position Summary:
Provides professional, knowledgeable and exceptional customer service to meet the needs of retail and business customers and grow the bank’s deposits and loans.

Essential Duties and Responsibilities:

  • Possess strong sales skills.
  • Possess knowledge of products and services and cross sells appropriate deposit and loan products per clients needs.
  • Challenge self and team members to have insightful conversations with customers to obtain premier results.
  • Takes ownership and achieve timely resolution of customer issues or complaints.
  • Meet or exceed monthly goals.
  • Open, close and maintain accounts and process paperwork accurately.
  • Adhere to directives, procedures, regulations, bank secrecy, CIP and BAP guidelines.
  • Other duties as assigned

Knowledge/ Skills/ Abilities Required:
Possess strong sales skills.
Understand products and systems to ensure accuracy, safety, privacy.
Recognize red flags, possible fraud and proceed appropriately.

Training/ Education/ Experience Qualifications: (Include licenses and certifications)
Obtains and maintains NMLS certification
Complete compliance training within time frames.
High school diploma.
5 years Personal Banking Experience

Physical Requirements
Must be able to lift up to 25 lbs.
Must be able to work in highly interruptive conditions.

Village Bank & Trust is an Equal Opportunity Employer.

Click here to apply.

 

Teller - Uptown

Position Summary:
The teller position is the main point of contact to service customer transactions in the branch. This position requires constant contact with customers while responding to customer inquiries, processing customer requests, resolving customer issues or referring them to an appropriate party within the branch and making sales referrals.

Essential Duties and Responsibilities:

  • Accurately process customer banking transactions & affiliate transactions
  • Approve and perform check cashing following limits and D&Ps
  • Refer customers to other departments and meet referral goals
  • Assist with telephone reception
  • Balance ATM
  • Adhere to BSA, including CTRs and OFAC
  • Process night drop, mail-in deposits and lock box deposits
  • Balance cash drawer & stay within cash limits

Fluent in Spanish / Polish a plus.

Training/ Education/ Experience Qualifications: (Include licenses and certifications)
Education / Experience
High School Diploma (or GED or High School Equivalence Certificate). Some previous work-related skill, knowledge, or experience working directly with the public is preferred.

Village Bank & Trust is an Equal Opportunity Employer.

Click here to apply.

 

Teller - Des Plaines

Position Summary:
The teller position is the main point of contact to service customer transactions in the branch. This position requires constant contact with customers while responding to customer inquiries, processing customer requests, resolving customer issues or referring them to an appropriate party within the branch and making sales referrals.

Essential Duties and Responsibilities:

  • Accurately process customer banking transactions & affiliate transactions
  • Approve and perform check cashing following limits and D&Ps
  • Refer customers to other departments and meet referral goals
  • Assist with telephone reception
  • Balance ATM
  • Adhere to BSA, including CTRs and OFAC
  • Process night drop, mail-in deposits and lock box deposits
  • Balance cash drawer & stay within cash limits

Fluent in Spanish / Polish a plus.

Training/ Education/ Experience Qualifications: (Include licenses and certifications)
Education / Experience
High School Diploma (or GED or High School Equivalence Certificate). Some previous work-related skill, knowledge, or experience working directly with the public is preferred.

Village Bank & Trust is an Equal Opportunity Employer.

Click here to apply.